Refund Policy

Last updated October 1, 2026

This policy is part of our Terms of Service.

Money-back guarantee on your first payment

If you are not happy with the carousels from your first episode, email support@repurpose.studio within 14 days of your first payment and we will refund it in full. No forms, and you do not have to give a reason.

  • It covers your first payment for a plan, monthly or yearly.
  • It applies once per customer. If you cancel and sign up again later, the guarantee does not apply again.
  • When we refund you, we cancel the plan and remove its remaining credits.

After the first 14 days

Payments after that are not refundable, including renewals and unused credits. When you cancel, your plan keeps working until the end of the period you have paid for, and it does not renew.

We will still look at any case where something went wrong on our side. If you were charged twice, charged after you cancelled, or could not use the Service because of a fault on our side, email us and we will put it right.

Credit packs

Credit packs you buy on top of a plan can be refunded within 14 days of purchase if you have not used any of the credits. Once you have used credits from a pack, it is not refundable.

Failed episodes

If an episode fails to process, the credits held for it go back to your balance automatically. You do not need to ask.

How to ask for a refund

Email support@repurpose.studio from the address on your account and tell us which payment it is about. We aim to reply within two working days. Refunds go back to the card you paid with and usually reach you within 5 to 10 working days, depending on your bank.

This policy does not take away any rights you have by law.